At-stop customer feedback - new bus shelter design

Transport for London is running a 12-month trial on new bus shelter designs aimed at improving accessibility, safety and customer experience. The new features have been introduced at 27 locations across London.

We would like your feedback on the bus shelter you used as part of this trial. This survey will take estimated 5 minutes to complete.

Your answers will be treated in the strictest confidence.

0% answered

Section 1: About the bus shelter

To help us understand your experience, please begin by telling us which bus shelter you are providing feedback on. You can confirm the correct stop by checking the bus stop flag, which displays both the stop name and the stop letter. After selecting the location, we will also ask how often you use this bus shelter and which part of your journey you are currently on.

1.

Select the name and location of the bus shelter you would like to provide feedback on

* required

Select option

You can confirm the name and location by checking the bus stop flag, which includes both the stop name and the stop letter.

2.

How often do you typically travel by bus to or from the bus shelter you have selected?

Every day

Several times a week

Several times a month

Rarely or never

3.

Which part of the journey are you currently on?

Beginning of my journey

Mid-journey interchanging to or from a bus

Mid-journey interchanging to or from another type of transport

Ending my journey