Cookie Policy

** This page is currently under review and requires some updates **

Cookie policy

This page is about the cookies and similar technologies that are set on your device when you visit the TfL Have your say website. For our full privacy statement and details of how to contact our Data Protection Officer, click here.


What cookies are

When we provide services to you online, we want to make then easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device (eg computer, tablet or mobile phone). These include small files known as cookies, and other similar technologies (such as local storage and digital finger printing). These all have a very similar function of understanding people’s behaviour while using websites and mobile applications. They can sometimes be used to provide information about your device or its approximate location through the unique IP address associated with it.

We will refer to these cookies and similar technologies as “cookies” for the rest of this notice.

Cookies can be used to ensure websites work properly and to improve services by, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • Measuring how many people are using our online services, so they can be made easier to use and check there’s enough capacity to ensure they are fast
  • Analysing depersonalised data to help us understand how people interact with our site so we can make it better

Cookies can also be used to show you adverts relevant to you and your interests – however there are no adverts shown on the Have your say website.

You can visit the AboutCookies(External link) website, for more information about cookies and how to manage them across the internet.

Our cookies and what they do

The cookies placed when you visit this website are:

  • unexpected_visit
  • unexpected_thunder
  • remember_user_token
  • _engagementhq_v3
  • _ehq_last_visit
  • ehq_uid

These cookies are used for various purposes, including:

  • Tracking, analysing and reporting on site usage to measure levels of engagement with specific projects and understand levels of participation
  • Analysing and reporting on site usage to help improve how the website functions and to understand how users interact with it, for example, enabling us to monitor which pages or features are accessed, if they are useful, what tools are used, etc
  • Unique user/site visitor identification and authentication, including recognising and counting the number of unique site visitors and number of times users/visitors return
  • Monitoring user inactivity and triggering automated user logout functionality
  • Remembering site login credentials and recognising users who have opted to use ‘remember me’ functionality
  • Identifying spam submissions to engagement projects to ensure the integrity of feedback received

We do not use any information collected via cookies to identify you as an individual.

You can set your web browser (eg Chrome, Firefox, Internet Explorer, etc) to disable all cookies; allow only ‘trusted’ sites to set cookies; or accept cookies from websites only for the duration of your visit. If you choose to change your browser settings, you may find that certain functions and features will not work as intended.

 

Third-party cookies

Sometimes we embed images or videos from websites such as YouTube. As a result, when you visit a page featuring such content, you may be presented with cookies from these websites. We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content.

You should check the relevant third-party website for more information about them and how to opt out. If you are not logged in to their services, they will not know who you are but may still gather anonymous usage information (eg number of views, plays, loads, etc).

Read more about YouTube’s privacy policy for embedded content(External link).

 

Changes to this page

It’s likely that we’ll need to update this statement from time to time, so check back regularly to find out more. This page was last updated in April 2021.