FAQs
- Monitoring how the trial is working in specific locations
- Adapting the trial if feedback suggests that we need to
- Understanding the impact this emerging mode of transport is having on our city
- Making recommendations about the national legislation needed for e-scooters in the longer term
Where can I find more information about the trial?
Please visit our website where you can find out more information about the trial, including, where it is happening, the legal status of e-scooters, safety tips and access to our EqIA.
How can I find out about the different operators and their plans for the trial?
To find out more about the operators’ specific plans, please contact Dott, Lime and TIER directly via the details below:
Who do I contact if I have a problem or question?
If the situation is an emergency, please immediately call the police.
If the situation is operational but not an emergency, you are asked to speak to the operators directly using the details above. Their contact details are also displayed on the rental e-scooters.
You can also submit any feedback via Have Your Say, our digital consultation and engagement platform.
If any of these are not possible please call Transport for London (TfL)’s Contact Centre on 0343 222 1234.
How are you going to use our feedback?
This includes:
Are e-scooters allowed on the pavement?
No. It is illegal to ride any e-scooter on the pavement and the Metropolitan Police Service (MPS) are undertaking enforcement activity to deal with such behaviour.
Where will rental e-scooters be parked?
Parking of rental e-scooters is limited to bays which are clearly marked on the ground in paint. Operators must ensure, via geofencing technology, that the hire of the rental e-scooter can only be ended when the rental e-scooter has been parked in a geofenced bay. Geofencing is a technology which allows the use of these rental e-scooters to be restricted based on their location.
