Category #Part-3 Show all
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Part 3 of our consultation covers:
- Proposed changes to some of the licence conditions and requirements that apply to all licensed PHV operators
- Proposals for new licensing conditions and requirements that would apply to all PHV operators
- Areas where we are seeking views but are not proposing changes at this stage
The table below shows:
- The reference number for each of our proposals – please make sure you include the reference number when commenting on a proposal
- Our proposals
- What we want to know
You can find further information on our proposals in the Part 3 factsheet. The factsheet includes the supporting information which explains each proposal in more detail.
Reference Proposal What we want to know Op1: Reporting convictions
We propose to change the time PHV operators have to notify us of convictions from 14 days to 48 hours.We are also proposing to extend the requirement to cover being arrested and released, charged, and cautioned as well as convicted.
For all of the proposals in Part 3 we want to know if:
- You support our proposals.
- You think there are any issue with our proposal
- Where timescales to take action are proposed, where these are appropriate
We propose that within 48 hours of receiving a safety related complaint about a PHV driver, a PHV operator should:
- Assess whether it is necessary to suspend or remove that driver account pending further inquiries
- Notify us if they have suspended or removed a PHV driver
Op3: Lost property We propose that PHV operators will be required to make reasonable attempts to contact the owners of the lost property, where the owner is known and can be contacted. Op4: Complaints information We propose that booking confirmations from PHV operators will have to include information on how passengers can make a complaint to TfL and the operator. Op5: Operating model changes We propose that PHV operators must notify us of any material changes to their operating model at least 28 days before the change is made. Op6: Complaints records We propose that PHV operators will have to retain complaints records for three years instead of 12 months. Op7: Data breaches We propose that all PHV operators would be required to notify TfL within 72 hours of all data breaches, material data losses or infringements of data protection law affecting the data of UK drivers and/or customers, whether those incidents occur in the United Kingdom or elsewhere. Op8: Document checks
We propose that all PHV operators must have in place and make use of appropriate checks to:
- Verify that all documents provided by PHV drivers are legitimate
- Confirm documents relate to the PHV driver providing them
- Verify that all documents (e.g. licence, insurance, etc.) provided by PHV owners are legitimate
- Confirm PHV documents relate to the relevant vehicle
Op9: Licence checks
We propose that all PHV operators should:
- Regularly and frequently check the validity of PHV driver and PHV licences before making the driver and vehicle available to carry out private hire bookings
- Use a TfL platform such as the licence checker (or similar) to carry out the checks
Areas we are keeping under review
Op10: Public liability insurance Public liability insurance
We are not proposing to remove the requirement for public liability insurance but we are interested in whether you think the current minimum of £5 million for public liability insurance is still appropriate?
Op11: Ridesharing Ridesharing Should there be additional licensing requirements or conditions for all PHV operators who offer ridesharing services? Op12: Conditions for larger PHV operators Different conditions for PHV operators depending on the tier they are licensed in Do you have any views on there being additional conditions for PHV operators in the larger tiers?