E-scooter rental trial for London

Electric scooters (e-scooters) are now available for the public to rent as part of a 12-month trial across London.

This trial aims to promote high safety standards and develop a better understanding of how this emerging mode of transport might impact or benefit London's roads and the people who use them, and the role of rental e-scooters within the city’s wider transport network.

We know some people have concerns about rental e-scooters and we want to get a better understanding of these, as well as the benefits people are experiencing when they use rental e-scooters. This information will help us make the right decisions throughout the trial and beyond.

We're keen to understand more about three key areas: parking, user behaviour and rider experience. Use the interactive map to tell us what you like, what’s not going so well, and what else would you like to see.

Your feedback will help us and our partners to:

  • Monitor how the trial is working in specific locations
  • Adapt the trial if we need to
  • Understand the impact this emerging mode of transport is having on our city
  • Make recommendations about the national legislation needed for e-scooters in the longer term

Every trial period, we’ll provide an update to let you know about any changes we’ve made or action we’ve taken following the feedback received here and through other channels.

Who's involved?

We, alongside London Councils and the participating boroughs are taking a collaborative approach to set high safety, parking and operating standards. The operators for the trial are below.

Any safety of security incident you witness or experience relating to a rental e-scooter should not be reported via the interactive map. These should be reported to the operator directly via the contact details below:

  • Dott
    Number: 0800 048 8993 
    Email: support@ridedott.com

  • Lime
    Number: 0800 808 5223 
    Email: support@li.me

  • TIER
    Number: 0808 164 9486
    Email: support@tier.app 

You can also find these contact details and more information on our website. If this is not possible please call the TfL contact centre who will assist you and in an emergency please call the police on 999.

Private e-scooters remain illegal for use on London’s roads. The Metropolitan police are enforcing against the use of these and seizing illegal e-scooters. You should report illegal e-scooter use directly to the Metropolitan Police.


Follow these steps to share your views:

  1. Use the images below to help you identify the operator, if relevant to your feedback

Dott e-scooters will be recognisable by the blue and red colour scheme and company branding

Lime e-scooters will be recognisable by the green colour scheme and company branding

TIER e-scooters will be recognisable by the turquoise colour scheme and company branding


2. Using the interactive map below, select the pin most relevant and drop it in a particular location to leave your feedback, identifying the operator if needed.

3. Add an image to your post if you have one.


Accessibility

If you have a specific accessibility requirement which means you are unable to share your feedback using the map, email haveyoursay@tfl.gov.uk setting out:

  • Specific location
  • The e-scooter operator, if relevant and known
  • Theme
    1. Parking
    2. User behaviour
    3. Rider Experience
  • Issue or suggestion

Moderation & privacy statement

Any comments you make on the map will be visible to others and will be subject to moderation. Any personal information will be kept confidential but your user name will be displayed. See more on moderation.

Comments made on the map will be made publicly available after the project has closed and we may also include them in the form of a report on the results of the engagement exercise, but any personal information will be kept confidential. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, see our privacy policy.

Electric scooters (e-scooters) are now available for the public to rent as part of a 12-month trial across London.

This trial aims to promote high safety standards and develop a better understanding of how this emerging mode of transport might impact or benefit London's roads and the people who use them, and the role of rental e-scooters within the city’s wider transport network.

We know some people have concerns about rental e-scooters and we want to get a better understanding of these, as well as the benefits people are experiencing when they use rental e-scooters. This information will help us make the right decisions throughout the trial and beyond.

We're keen to understand more about three key areas: parking, user behaviour and rider experience. Use the interactive map to tell us what you like, what’s not going so well, and what else would you like to see.

Your feedback will help us and our partners to:

  • Monitor how the trial is working in specific locations
  • Adapt the trial if we need to
  • Understand the impact this emerging mode of transport is having on our city
  • Make recommendations about the national legislation needed for e-scooters in the longer term

Every trial period, we’ll provide an update to let you know about any changes we’ve made or action we’ve taken following the feedback received here and through other channels.

Who's involved?

We, alongside London Councils and the participating boroughs are taking a collaborative approach to set high safety, parking and operating standards. The operators for the trial are below.

Any safety of security incident you witness or experience relating to a rental e-scooter should not be reported via the interactive map. These should be reported to the operator directly via the contact details below:

  • Dott
    Number: 0800 048 8993 
    Email: support@ridedott.com

  • Lime
    Number: 0800 808 5223 
    Email: support@li.me

  • TIER
    Number: 0808 164 9486
    Email: support@tier.app 

You can also find these contact details and more information on our website. If this is not possible please call the TfL contact centre who will assist you and in an emergency please call the police on 999.

Private e-scooters remain illegal for use on London’s roads. The Metropolitan police are enforcing against the use of these and seizing illegal e-scooters. You should report illegal e-scooter use directly to the Metropolitan Police.


Follow these steps to share your views:

  1. Use the images below to help you identify the operator, if relevant to your feedback

Dott e-scooters will be recognisable by the blue and red colour scheme and company branding

Lime e-scooters will be recognisable by the green colour scheme and company branding

TIER e-scooters will be recognisable by the turquoise colour scheme and company branding


2. Using the interactive map below, select the pin most relevant and drop it in a particular location to leave your feedback, identifying the operator if needed.

3. Add an image to your post if you have one.


Accessibility

If you have a specific accessibility requirement which means you are unable to share your feedback using the map, email haveyoursay@tfl.gov.uk setting out:

  • Specific location
  • The e-scooter operator, if relevant and known
  • Theme
    1. Parking
    2. User behaviour
    3. Rider Experience
  • Issue or suggestion

Moderation & privacy statement

Any comments you make on the map will be visible to others and will be subject to moderation. Any personal information will be kept confidential but your user name will be displayed. See more on moderation.

Comments made on the map will be made publicly available after the project has closed and we may also include them in the form of a report on the results of the engagement exercise, but any personal information will be kept confidential. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, see our privacy policy.

Interactive Map

about 2 months

Share your feedback

We want to understand the impact rental scooters in the trial are having on the city. We are asking for feedback on these following themes:

  • Parking - Tell us your views on parking. Is it working well? Is more parking needed? Are vehicles repeatedly parked in the wrong place or causing a hazard?
  • User behaviour - Let us know what could help improve rider behaviour in your neighbourhood. Are riders regularly behaving unsafely in certain spots? Have riders been illegally using the pavement or going too fast? 
  • Rider experience - If you are a user, tell us about your experiences using London’s roads and cycle lanes. Are there places you don’t feel safe sharing the road with other users? Is the quality of the road condition suitable? What would make you feel safer at specific locations? e.g. more protection and separation from other types of traffic.

Any safety of security incident you witness or experience relating to a rental e-scooter should be reported to the operator directly via the contact details displayed on the e-scooter or via their website.

Private e-scooters remain illegal for use on London’s roads. Contact the Metropolitan police to report their use.

Moderation & privacy statement

Any comments you make on the map will be visible to others and will be subject to moderation. Any personal information will be kept confidential but your user name will be displayed. For further details on moderation is available here. 

Comments made on the map will be made publicly available after the project has closed and we may also include them in the form of a report on the results of the engagement exercise, but any personal information will be kept confidential. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, please visit our privacy policy.