72 and 283 - proposed changes to routes between Hammersmith and East Acton
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We are proposing changes to bus routes 283, 72 and N72.
Use the following buttons to find out more about what is proposed and how to have your say.
You have until Sunday7 September 2025 to give us your feedback.
Proposals
We would like to:
Withdraw route 283 between Hammersmith Bus Station and East Acton
Reroute route 72 via White City Estate. This would ensure that we are able to provide a service to passengers along the withdrawn section of the 283
Please refer to the map below for the proposed route changes.
To make sure the frequency of buses in service between Hammersmith and East Acton is sufficient to meet demand, we also propose to increase the route 72 Saturday and Sunday early morning frequencies to every 15 minutes.
Both routes currently operate at a high frequency of six buses per hour, and are routes where passengers tend to not look at the timetable before arriving at the stop.
Currently the services run as follows:
Route 283 currently operates between Hammersmith Bus Station and East Acton, primarily serving Shepherd’s Bush Green, White City Estate and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday daytimes and every 12 minutes Sundays and evenings
Route 72 currently operates between Hammersmith Bridge, North Side and East Acton, Brunel Road, primarily serving Shepherd’s Bush Green, White City Station and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday day times and every 12 minutes Sundays and evenings.
Please refer to the map below for the current routes.
Withdrawing route 283 and re-routeing the 72 would help to better match capacity to demand. It would also rationalise and simplify the network while making savings to help meet financial targets.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
We continuously review and adapt the bus network to reflect changing customer needs. This includes proposing changes to existing bus routes, so services operate in areas where our customers need them most.
Read more about how we are increasing the number of bus journeys by making bus travel better, faster and greener in our Bus action plan.
If you currently use the 283, you would still be able to complete journeys with the proposed 72 route as all stops will still be served
If you currently use the 72, you may have to change for the 220 or 272 to complete your journey to White City Station
Passengers wishing to access Hammersmith Hospital and Queen Charlotte & Chelsea Hospital can still do so using routes 7, 70, 72 and 272
Journeys between East Acton/Du Cane Road and Hammersmith will increase by up to 10 minutes due to the longer routeing via the White City Estate
Journey times for passengers travelling between Brunel Road and Shepherd’s Bush Green would increase by up to 10 minutes in each direction. For shorter trips route 272 provides a direct connection (Click on map for larger version)
We have carried out an Equality Impact Assessment (EqIA) for the bus service changes. – The key impact highlighted by the EqIA across all protected characteristics is the increased need for interchange to complete some journeys. The key mitigations for this are as follows:
There are identified interchange points for trips to/from the stops on Wood Lane no longer served by route 72 which are at Blythe Road stop A (Southbound) where shelters and real time information are provided and Blythe Road stop D (Northbound) where shelters and real time information are provided
There are identified interchange points for trips to/from the stops at Brunel Road that are no longer served by route 72 which are at East Acton station/ Fitzneal Street stop C (eastbound) where shelters and real time information are provided and East Acton station/ Fitzneal Street stop H (westbound) where a shelter is provided
The ‘Hopper’ Fare provides the ability to make a second journey within 60 minutes of boarding the first bus and will limit the financial impacts of having to change bus
You can translate the information on this page into another language by using the ‘Select language’ button at the bottom of the page
Connecting with London's deaf community on our consultations
To further enhance how we consult with London's deaf community we offer:
A British Sign Language (BSL) video of our proposals and survey
A BSL conversation service. This allows the TfL consultation lead to have a two-way BSL translated discussion with a BSL user. To request a BSL conversation please contact us at haveyoursay@tfl.gov.uk and we will be in contact to arrange a convenient time
You can reply by completing our survey, which should take no more than 10 minutes to complete or if you are short on time, you can submit a quick response.
The closing date for comments is Sunday 7 September 2025.
These proposals are subject to the outcome of our consultation. Once consultation ends on Sunday 7 September 2025, we will spend time considering all the responses we receive and will prepare a consultation report.
The consultation report will help us reach a decision about whether to withdraw bus route 283 and re-route bus route 72. The report will be available to everyone that takes part in the consultation and a copy will be published on our website.
To make sure the frequency of buses in service between Hammersmith and East Acton is sufficient to meet demand, we also propose to increase the route 72 Saturday and Sunday early morning frequencies to every 15 minutes.
Both routes currently operate at a high frequency of six buses per hour, and are routes where passengers tend to not look at the timetable before arriving at the stop.
Currently the services run as follows:
Route 283 currently operates between Hammersmith Bus Station and East Acton, primarily serving Shepherd’s Bush Green, White City Estate and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday daytimes and every 12 minutes Sundays and evenings
Route 72 currently operates between Hammersmith Bridge, North Side and East Acton, Brunel Road, primarily serving Shepherd’s Bush Green, White City Station and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday day times and every 12 minutes Sundays and evenings.
Please refer to the map below for the current routes.
Withdrawing route 283 and re-routeing the 72 would help to better match capacity to demand. It would also rationalise and simplify the network while making savings to help meet financial targets.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
We continuously review and adapt the bus network to reflect changing customer needs. This includes proposing changes to existing bus routes, so services operate in areas where our customers need them most.
Read more about how we are increasing the number of bus journeys by making bus travel better, faster and greener in our Bus action plan.
If you currently use the 283, you would still be able to complete journeys with the proposed 72 route as all stops will still be served
If you currently use the 72, you may have to change for the 220 or 272 to complete your journey to White City Station
Passengers wishing to access Hammersmith Hospital and Queen Charlotte & Chelsea Hospital can still do so using routes 7, 70, 72 and 272
Journeys between East Acton/Du Cane Road and Hammersmith will increase by up to 10 minutes due to the longer routeing via the White City Estate
Journey times for passengers travelling between Brunel Road and Shepherd’s Bush Green would increase by up to 10 minutes in each direction. For shorter trips route 272 provides a direct connection (Click on map for larger version)
We have carried out an Equality Impact Assessment (EqIA) for the bus service changes. – The key impact highlighted by the EqIA across all protected characteristics is the increased need for interchange to complete some journeys. The key mitigations for this are as follows:
There are identified interchange points for trips to/from the stops on Wood Lane no longer served by route 72 which are at Blythe Road stop A (Southbound) where shelters and real time information are provided and Blythe Road stop D (Northbound) where shelters and real time information are provided
There are identified interchange points for trips to/from the stops at Brunel Road that are no longer served by route 72 which are at East Acton station/ Fitzneal Street stop C (eastbound) where shelters and real time information are provided and East Acton station/ Fitzneal Street stop H (westbound) where a shelter is provided
The ‘Hopper’ Fare provides the ability to make a second journey within 60 minutes of boarding the first bus and will limit the financial impacts of having to change bus
You can translate the information on this page into another language by using the ‘Select language’ button at the bottom of the page
Connecting with London's deaf community on our consultations
To further enhance how we consult with London's deaf community we offer:
A British Sign Language (BSL) video of our proposals and survey
A BSL conversation service. This allows the TfL consultation lead to have a two-way BSL translated discussion with a BSL user. To request a BSL conversation please contact us at haveyoursay@tfl.gov.uk and we will be in contact to arrange a convenient time
You can reply by completing our survey, which should take no more than 10 minutes to complete or if you are short on time, you can submit a quick response.
The closing date for comments is Sunday 7 September 2025.
These proposals are subject to the outcome of our consultation. Once consultation ends on Sunday 7 September 2025, we will spend time considering all the responses we receive and will prepare a consultation report.
The consultation report will help us reach a decision about whether to withdraw bus route 283 and re-route bus route 72. The report will be available to everyone that takes part in the consultation and a copy will be published on our website.
If you have any questions about the scheme, you can ask us here and we will get back to you.
Please note that any questions you ask may be visible to others and will be subject to moderation. Any personal information will be kept confidential but your user name will be displayed. Further details on moderation are available here and privacy here.
72 and 283 - proposed changes to routes between Hammersmith and East Acton is currently at this stage
This consultation is open for contributions.
Under Review
this is an upcoming stage for 72 and 283 - proposed changes to routes between Hammersmith and East Acton
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for 72 and 283 - proposed changes to routes between Hammersmith and East Acton
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
(Click on map for larger version)
