72 and 283 - proposed changes to routes between Hammersmith and East Acton
Share 72 and 283 - proposed changes to routes between Hammersmith and East Acton on FacebookShare 72 and 283 - proposed changes to routes between Hammersmith and East Acton on TwitterShare 72 and 283 - proposed changes to routes between Hammersmith and East Acton on LinkedinEmail 72 and 283 - proposed changes to routes between Hammersmith and East Acton link
We are proposing changes to bus routes 283, 72 and N72.
The consultation period has now closed. You can find updates on the scheme in the 'Latest news' section.
Proposals
We would like to:
Withdraw route 283 between Hammersmith Bus Station and East Acton
Reroute route 72 via White City Estate. This would ensure that we are able to provide a service to passengers along the withdrawn section of the 283
Please refer to the map below for the proposed route changes.
To make sure the frequency of buses in service between Hammersmith and East Acton is sufficient to meet demand, we also propose to increase the route 72 Saturday and Sunday early morning frequencies to every 15 minutes.
Both routes currently operate at a high frequency of six buses per hour, and are routes where passengers tend to not look at the timetable before arriving at the stop.
Currently the services run as follows:
Route 283 currently operates between Hammersmith Bus Station and East Acton, primarily serving Shepherd’s Bush Green, White City Estate and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday daytimes and every 12 minutes Sundays and evenings
Route 72 currently operates between Hammersmith Bridge, North Side and East Acton, Brunel Road, primarily serving Shepherd’s Bush Green, White City Station and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday day times and every 12 minutes Sundays and evenings.
Please refer to the map below for the current routes.
Withdrawing route 283 and re-routeing the 72 would help to better match capacity to demand. It would also rationalise and simplify the network while making savings to help meet financial targets.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
We continuously review and adapt the bus network to reflect changing customer needs. This includes proposing changes to existing bus routes, so services operate in areas where our customers need them most.
Read more about how we are increasing the number of bus journeys by making bus travel better, faster and greener in our Bus action plan.
If you currently use the 283, you would still be able to complete journeys with the proposed 72 route as all stops will still be served
If you currently use the 72, you may have to change for the 220 or 272 to complete your journey to White City Station
Passengers wishing to access Hammersmith Hospital and Queen Charlotte & Chelsea Hospital can still do so using routes 7, 70, 72 and 272
Journeys between East Acton/Du Cane Road and Hammersmith will increase by up to 10 minutes due to the longer routeing via the White City Estate
Journey times for passengers travelling between Brunel Road and Shepherd’s Bush Green would increase by up to 10 minutes in each direction. For shorter trips route 272 provides a direct connection (Click on map for larger version)
We have carried out an Equality Impact Assessment (EqIA) for the bus service changes. – The key impact highlighted by the EqIA across all protected characteristics is the increased need for interchange to complete some journeys. The key mitigations for this are as follows:
There are identified interchange points for trips to/from the stops on Wood Lane no longer served by route 72 which are at Blythe Road stop A (Southbound) where shelters and real time information are provided and Blythe Road stop D (Northbound) where shelters and real time information are provided
There are identified interchange points for trips to/from the stops at Brunel Road that are no longer served by route 72 which are at East Acton station/ Fitzneal Street stop C (eastbound) where shelters and real time information are provided and East Acton station/ Fitzneal Street stop H (westbound) where a shelter is provided
The ‘Hopper’ Fare provides the ability to make a second journey within 60 minutes of boarding the first bus and will limit the financial impacts of having to change bus
You can translate the information on this page into another language by using the ‘Select language’ button at the bottom of the page
Connecting with London's deaf community on our consultations
To further enhance how we consult with London's deaf community we offer:
A British Sign Language (BSL) video of our proposals and survey
A BSL conversation service. This allows the TfL consultation lead to have a two-way BSL translated discussion with a BSL user. To request a BSL conversation please contact us at haveyoursay@tfl.gov.uk and we will be in contact to arrange a convenient time
You can reply by completing our survey, which should take no more than 10 minutes to complete or if you are short on time, you can submit a quick response.
The closing date for comments is Sunday 7 September 2025.
This consultation has now closed. Thank you to everyone who responded. We are analysing your feedback and will report back shortly.
The consultation report will help us reach a decision about whether to withdraw bus route 283 and re-route bus route 72. The report will be available to everyone that takes part in the consultation and a copy will be published on our website.
To make sure the frequency of buses in service between Hammersmith and East Acton is sufficient to meet demand, we also propose to increase the route 72 Saturday and Sunday early morning frequencies to every 15 minutes.
Both routes currently operate at a high frequency of six buses per hour, and are routes where passengers tend to not look at the timetable before arriving at the stop.
Currently the services run as follows:
Route 283 currently operates between Hammersmith Bus Station and East Acton, primarily serving Shepherd’s Bush Green, White City Estate and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday daytimes and every 12 minutes Sundays and evenings
Route 72 currently operates between Hammersmith Bridge, North Side and East Acton, Brunel Road, primarily serving Shepherd’s Bush Green, White City Station and Hammersmith Hospital with single-deck buses. It is served by a bus every 10 minutes Monday to Saturday day times and every 12 minutes Sundays and evenings.
Please refer to the map below for the current routes.
Withdrawing route 283 and re-routeing the 72 would help to better match capacity to demand. It would also rationalise and simplify the network while making savings to help meet financial targets.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
We continuously review and adapt the bus network to reflect changing customer needs. This includes proposing changes to existing bus routes, so services operate in areas where our customers need them most.
Read more about how we are increasing the number of bus journeys by making bus travel better, faster and greener in our Bus action plan.
If you currently use the 283, you would still be able to complete journeys with the proposed 72 route as all stops will still be served
If you currently use the 72, you may have to change for the 220 or 272 to complete your journey to White City Station
Passengers wishing to access Hammersmith Hospital and Queen Charlotte & Chelsea Hospital can still do so using routes 7, 70, 72 and 272
Journeys between East Acton/Du Cane Road and Hammersmith will increase by up to 10 minutes due to the longer routeing via the White City Estate
Journey times for passengers travelling between Brunel Road and Shepherd’s Bush Green would increase by up to 10 minutes in each direction. For shorter trips route 272 provides a direct connection (Click on map for larger version)
We have carried out an Equality Impact Assessment (EqIA) for the bus service changes. – The key impact highlighted by the EqIA across all protected characteristics is the increased need for interchange to complete some journeys. The key mitigations for this are as follows:
There are identified interchange points for trips to/from the stops on Wood Lane no longer served by route 72 which are at Blythe Road stop A (Southbound) where shelters and real time information are provided and Blythe Road stop D (Northbound) where shelters and real time information are provided
There are identified interchange points for trips to/from the stops at Brunel Road that are no longer served by route 72 which are at East Acton station/ Fitzneal Street stop C (eastbound) where shelters and real time information are provided and East Acton station/ Fitzneal Street stop H (westbound) where a shelter is provided
The ‘Hopper’ Fare provides the ability to make a second journey within 60 minutes of boarding the first bus and will limit the financial impacts of having to change bus
You can translate the information on this page into another language by using the ‘Select language’ button at the bottom of the page
Connecting with London's deaf community on our consultations
To further enhance how we consult with London's deaf community we offer:
A British Sign Language (BSL) video of our proposals and survey
A BSL conversation service. This allows the TfL consultation lead to have a two-way BSL translated discussion with a BSL user. To request a BSL conversation please contact us at haveyoursay@tfl.gov.uk and we will be in contact to arrange a convenient time
You can reply by completing our survey, which should take no more than 10 minutes to complete or if you are short on time, you can submit a quick response.
The closing date for comments is Sunday 7 September 2025.
This consultation has now closed. Thank you to everyone who responded. We are analysing your feedback and will report back shortly.
The consultation report will help us reach a decision about whether to withdraw bus route 283 and re-route bus route 72. The report will be available to everyone that takes part in the consultation and a copy will be published on our website.
We are holding a six-week public consultation to hear what you think about our proposals. We want to know how it may impact you, positively or negatively, if there is anything you do not agree with, and to understand the reasons why you feel this way.
You can reply by completing our survey, which should take no more than 10 minutes to complete or if you are short on time, you can submit a quick response. The closing date for comments is Sunday 7 September 2025.
To take part in our online survey you will need to register with your email address. Your details will be kept secure.
If you prefer, you can also let us have your comments by:
Telephone: 020 3054 6037 to leave your name and contact number and we will call you back. Please quote 'Bus routes 283, 72 & N72' when leaving your message
In writing to: FREEPOST TFL HAVE YOUR SAY (no postage stamp required)
Please note responses to the survey may be made publicly available after the consultation has closed, this would typically be in the form of a report on the results of the consultation exercise, but any personal information will be kept confidential. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, please read our privacy policy.
Share Tell us your views on FacebookShare Tell us your views on TwitterShare Tell us your views on LinkedinEmail Tell us your views link
We know that life is busy and you may just have one short moment to tell us what you think of our proposals. That's why we now let you submit a quick consultation response.
This is different from our consultation survey as we ask just one short question "Tell us what you think of our proposal".
Your response can be long or short, but importantly it lets us know your views.
You will need to register with our Have Your Say platform to give us your quick response, although your details will be kept secure.
You have until Sunday 7 September2025 to give us your feedback.
Please note that responses will be made publicly available after the consultation has closed in the form of a report on the results. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, please visit our privacy policy.
Share Submit a quick response on FacebookShare Submit a quick response on TwitterShare Submit a quick response on LinkedinEmail Submit a quick response link
72 and 283 - proposed changes to routes between Hammersmith and East Acton has finished this stage
This consultation is open for contributions.
Under Review
72 and 283 - proposed changes to routes between Hammersmith and East Acton is currently at this stage
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for 72 and 283 - proposed changes to routes between Hammersmith and East Acton
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
London’s bus network is our most affordable, accessible, and available form of public transport and offers the main sustainable alternative to cars for those journeys that cannot easily be walked or cycled. It is also London’s most flexible mode of public transport.
(Click on map for larger version)
